Commitment to quality
We'll
always lead the way when it comes to quality, because quality is
ultimately a reflection of how much we value you as a customer. The
thing is: we work with ad agencies, agents, and corporate accounts all
the time, and these clients know the difference when it comes to
quality production. We pass the scrutiny of demanding, knowledgeable
clients every day, and we work hard to surpass expectations.
Industry-best printing
Image is everything. Including sales. In fact, in the music industry,
when customers are not familiar with an artist, the leading factor for
sales is the graphic design. The quality of printing for your images
has that kind of power. We know this, and that's why we use only the
highest quality processes for everything we print. We don't even own
equipment that will print at lower standards.
What's the difference? Sit too close to the TV tonight, like three
inches away. You'll notice that the image breaks down into blocks of
colors. You no longer see your favorite weatherman, you see a beehive
of color chunks. Now grab a photograph, one developed in a photo lab.
Hold it three inches from your face and what do you see? You don't see
a beehive and chunks of color, you see a high-resolution, detailed
image where colors integrate, not separate. While other printing
processes separate color, we integrate it.
To the naked eye, our printing is as good as photographic because we
determined years ago to offer only the best. Our 400-line stochastic
hybrid screening technology gives your order a visual difference you
can see—it's more than double the industry printing standard, and it
gives your images more than 4 times the detail. We also use premium
papers and inks, and we give you a free aqueous coating that produces
an amazing glossy depth that makes your images pop.
When it comes down to it, higher-resolution printing captures the eye,
and higher quality paper just feels better in your hands. Not everyone
can tell you technically why our pieces look and feel better, they just
know they do, and that's a big deal for your clients, potential
customers, fans, and even your wallet.
Rock-star service
If you're like us, when it's time to make a
significant purchase, you don't run straight for a salesperson, and you
don't ask the advice of a cashier. You look for an expert, and you
avoid an agenda. You want a professional—someone with working knowledge
of the investment you're about to make. Years ago we realized that to
be the best, we needed to give each client access to the professionals
that were producing their order.When you call, we give you your own
personal CSR (customer service representative) who is an industry
professional. Our CSRs are not call center workers, and they’re not
salespeople disguised as customer service. Your CSR is your
representative on the inside of our business—they're involved with
every aspect of your project. Our CSRs have an average of 10 plus years
of experience in the industry. They're simply that good, they know what
they're doing, and they work for you.
Your CSR is always available and willing to take your call. We don't
have voicemail, and we don't filter calls. Your CSR will communicate
with you from beginning to end. Feel free to contact a CSR any weekday
between 8:00 am and 6:00 pm CST with questions. We invite you to try us
out by giving us a call. We're confident you'll experience what sets us
apart.
Up front pricing
When we give you a price, we mean it!
We've built
our business by treating our customers right, and that includes
up-front pricing that you see before you ever place an order. We don't
charge you set-up fees, we don't have hidden costs, and you won't have
to dig into your wallet for last-minute surprises. We wouldn't treat
friends that way, so we won't treat anyone that way.
No extra charge for over runs
We don't believe in charging you more if we produce more items than
you order. If we happen to, we'll just give you the extras. No over run
charges means you don't have to pay for product that you don't order.
All orders subject to 10% under run, but you'll only be charged for the
actual quantities shipped up to your order amount. Prices do not
include shipping. Ask your CSR for details.
Insured shipping - quick replacement for projects damaged while in-transit
We take as much pride in our work as you do with your
project, and we don't consider our job done until it's in your hands.
Because of this, we take extra care in packaging your order, and we
insure it for the full amount. Less than one percent of orders are
unfortunately damaged by the shipping company and become unusable. If
that occurs, we don't believe in leaving you to battle the shipping
company for reimbursement or waiting for you to get money back to us
before we work on replacing the order.
If your project is damaged in shipment, you can relax knowing that we
immediately begin the process to replace it. We will also work with the
shipping company to make a claim for the loss. With your help NationWide works through the process directly with the shipping
company, so you don't have to. We ship your new project as soon as it is ready. No
more money is required from you.
You won't find a catch in our pricing
We're glad to tell you everything up front, and we give you the best price for the products we offer. We always have and we always will.
The NationWide Process
Placing your order
Place your order online or by phone and your personal CSR will contact
you back within 2-4 business hours. The same CSR will review your work
for technical accuracy. Once we receive your approval on the proofs,
production will begin. Feel free to contact us with any questions or
concerns at any point during this process.
Project templates
Need help getting started? Use one of NationWide’s
layout templates to assist you with sizes and dimensions. Click on the
link below to view templates.
